Nawilo Relay · In development
From first enquiry to everyone ready.
An enquiry-to-booking workspace for service businesses. It follows each enquiry until it is a confirmed, staffed booking, or a clear reason why not.
How a booking will come together
Product concept · In development
Capture every enquiry
Web form, email or a phone call typed in by your team, each kept with its source and time. WhatsApp is planned as an optional connector.
Ask only what is missing
Each service has its own questions. Relay shows what is still missing and keeps the enquiry from moving on without it.
Agree the work
Fixed-price services book straight away. Others get a quote, with versions and a record of what the customer accepted.
Find a time that is actually possible
Skills, shifts, leave, travel time, crew size and vehicles are checked together, and the slot is held briefly while you confirm.
Confirm when everything is in place
Customer agreement, approved scope and free people and equipment. A proposed time is never mistaken for a booking.
Remind both sides
SMS reminders for customers and heads-ups for assigned staff, each in their own language and checked against the latest booking before sending.
Let nothing stall quietly
Every enquiry has an owner and a due time. Unowned, overdue or failed items appear in a queue with someone responsible.
What Relay is not
Relay coordinates the path to a confirmed booking and the handoff to your team. It is not trying to be:
- A replacement for your whole CRM
- Accounting or payroll
- Route optimisation
- A chatbot that makes promises on your behalf
Built to fit how you work
Most businesses already have tools that work. Relay is being designed to connect with the system you rely on, with clear rules about which side owns which detail, or a simple agreed handoff if you have no system to connect.
Careful with people’s details
We are designing for least access, audit history, opt-outs and clear retention from the start. We will publish where data is stored and who processes it before any business data is collected. We make no compliance claims until they have been independently established.
Questions
Can I use Relay today?
Not yet. Relay is in development. Register pilot interest and we will contact you about next steps.
Do I need WhatsApp?
No. Relay is designed to work fully without WhatsApp, including SMS appointment reminders. WhatsApp is planned as an optional connector.
Does it work in Arabic?
English and Arabic are both first-release requirements, including right-to-left screens and messages in each person’s preferred language.
Will it replace my current software?
It is not meant to. Relay focuses on the path from enquiry to confirmed booking and is being designed to connect with the system you already use.
Which businesses is it for?
Service businesses that coordinate enquiries, people and appointments: maintenance, moving, salons, cleaning and similar services, starting in the UAE.
How much will it cost?
Pricing has not been set. We will decide it with pilot businesses and publish it before general availability.
Let's start with how your business works.
The first conversation is about your enquiries, scheduling and handoffs, not a sales demo. We are looking for a small number of UAE service businesses to shape Relay with us.
Registering interest does not guarantee immediate access.